I'm Erick — a tradesman out of Fort McMurray running Concord AI. Practical AI that actually fits how the work gets done — for trades, contractors, small business, and industrial outfits.
Whether you're running a small crew or a full industrial operation, the same story keeps showing up. The work itself isn't the bottleneck. The calls, the paperwork, the follow-ups, and the digging through manuals — that's where the day disappears.
Every phone ring breaks focus — on the job site, in the shop, or in dispatch. Small interruptions, big cost by the end of the week.
Most people hang up on voicemail. If you don't answer, someone else does. Same goes for slow follow-ups on quotes and callbacks.
Late nights doing invoices. Guys stuck flipping through manuals for a part number. Dispatch chasing information that should already be at their fingertips.
I have access to some very capable tools. I can build almost anything you want — kind of like having a millwright, a machinist, and a welder in the shop. The real question isn't what can I build. The real question is what should I build for your operation?
And building isn't always the right move. Sometimes the answer is helping you pick the right off-the-shelf AI tool for the job, or training your team so they can get real value out of AI in their own day-to-day work. I do all three.
Here are a few examples of what that might look like:
Voice agents that answer 24/7 — qualify callers, take messages, book appointments, and get details to the right person without tying up your team. Available now.
Not everything needs a custom build. I'll help you pick the right tools and coach your team on using them. Free class with 7 modules live on Skool. Available now.
Clean, functional sites and internal tools built for how trades and small businesses actually operate. Same shop that built this one. Available now.
Quick answers about equipment, parts, and procedures — instead of digging through manuals or calling around. In active development — nearing completion.
Chase quotes and callbacks automatically. Sync your field app, dispatch, and accounting. Kill the double entry. In active development.
Autonomous-class agents that handle ongoing tasks, nudges, and workflow support with minimal supervision. Ours are running now and getting stronger. In active development.
Discovery first. Always.
Before I build anything or quote anything, I want to understand how your operation actually runs. That usually means sitting down with you and the people doing the work — whether that's dispatch, the shop, the field, or the office. If it makes sense, I'll come out to site.
I'd rather spend a day understanding your operation than a week building something you can't use.
From there we start small. One focused piece — something concrete enough to prove out, and cheap enough to walk away from if it doesn't fit. If it works, we build on it. If it doesn't, we've both learned something without wasting a lot of time or money.
I'm not trying to sell you a platform. I'm trying to build something that actually works for your operation.
I'm not a tech guy trying to figure out how the work gets done. I'm a tradesman.
I know what it's like to miss a phone call with a lead because I was in the middle of a job. I know the pain of driving home at 7 PM realizing you forgot to send three quotes. And I know what it looks like when a mechanic or a field crew spends an hour tracking down an answer that should have taken a minute.
I build technology that respects the reality of the work: dirt, noise, chaos, weather, deadlines. The tools I build are meant to bring a little order to that — without asking anyone to change how they already do things.
If this sounds like it might fit your operation, reach out.
No hard sell. Worst case, you spend 30 minutes talking with someone who understands how the work actually gets done up here — and you leave with a clearer picture of where AI does and doesn't belong.
Cora is our own AI receptionist — the same kind of system we build for other outfits. Give her a call to hear what one of these actually sounds like. She'll take your details and pass them along if you'd like a follow-up.